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107 results
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Contracting: the First Step in a Change Management Program

About Ed Hansen: Ed specializes in strategic deal advice and conducting negotiations for companies involved in transformational technology... View now

Tags: Ed Hansen | McCarter & English | BPO | technology

Asia: Shared Services Will be Incorporating Front Office Operations in Future

How are changes in customers’ service delivery needs reflected in BPO provider offerings? During Shared Services & Outsourcing Week Asia... View now

Tags: G6 | Asia | BPO | outsourcing trends

A look at Diageo's operation in Budapest, broader shared services strategy and future plans

Diageo's shared services operation now provides the financial execution for over 70% of the operating profit of the business and includes some... View now

Tags: SSON | shared services | HR | Nick Rose

Shared Services Success Depends on Business Process Management

What's the key to top-notch services delivery? It's about "business process management," says Humberto Andrade, Geo Head – Latin America,... View now

Tags: Latin America | Infosys | Caribbean | Central & South America

What is Scope of Latin American Services Delivery?

What does Latin America offer in terms of services delivery? Interview with Brad DeMent, ScottMadden


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Tags: BPO | ScottMadden | SSO Latin America | AL6
Interview with BPO leader: trends in Latin America

What does Latin America offer in terms of services delivery? Interview with Esteban Carril, Managing Director – Latin America, Chazey Partners... View now

Tags: BPO | Latin America | AL6 | Chazey

What Can We Expect from Latin America?

What are some of the trends impacting shared services delivery in Latin America? Find out about the future of BPO in Latin America. Interview... View now

Tags: Latin America | BPO | AL6 | ReadSoft

107 results
of 11