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Transforming HR Across Four Continents

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Mary Sue Rogers
March 20, 2017
If you were hiring an SSC leader today, these are the skills and competencies that you should put at the top of your list
Tags: skills | leader | HR | Mary Sue Rogers
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Mary Sue Rogers
February 16, 2017
Shared Services Centres (SSC) rarely have learning as one of the core delivery processes.  In the SSON January post, I talked about the reasons why learning and development (L&D) is difficult to centralise and therefore why it is challenging to put into an SSC, including outsourcing.  The primary reasons why centralising learning processes Read more
Tags: HR | Mary Sue Rogers
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Mary Sue Rogers
January 15, 2017
L&D is conspicuously absent in HR SSCs. Why is this?
Tags: HR | L&D | Mary Sue Rogers | HR services | HR SSC
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Mary Sue Rogers
December 21, 2016
How to factor in Volume and Complexity to determine the ROI of moving HR processes into shared services
Tags: HR | Mary Sue Rogers | transformation | complexity | volume | Outsourcing | shared services
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People First (Performance Follows)

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Huw Chapman
March 2, 2017
"To win in the marketplace you must first win in the workplace." A roadmap that will guarantee greater employee engagement – and your team's success
Tags: success | Employee Engagement | Huw Chapman | HR | Human Resources | business transformation | strategy | performance
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Diving Into Data

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Barbara Hodge, Editor
December 8, 2016
Which countries, cities and companies are leading Shared Services recruitment?
Tags: Europe | jobs | recruiting | location | country | city | Dart | SSON analytics | Data
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Barbara Hodge, Editor
December 2, 2016
Do you know your full risk-exposure for natural disasters? US landscape analysis
Tags: Risk | earthquake | flood | wind | hurricane | Dart | SSON analytics
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Barbara Hodge, Editor
November 14, 2016
SSON Analytics highlights where the most SSCs are congregating across the U.S., and how salaries have evolved for this market. Some surprises emerge (which could translate into opportunity for the cost and quality sensitive among you)
Tags: SSON analytics | Data | jobs | U.S. | location | density
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Barbara Hodge, Editor
October 18, 2016
City Cube introduces new benchmarking at a glance
Tags: Dart | City Cube | salary | SSON | Data Analytics | Data | Analytics
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Your Community, Your Voice

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Rochelle Hood
September 29, 2016
The millennial generation is beginning to assume leadership roles. It's time to assess what this means for shared services as an industry
Tags: recruitment | on boarding | talent management | skills | training | learning | talent strategy | multigenerational | millennial
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HR Strategist

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Simon Brown
July 19, 2016
When you come to the nitty gritty of transformation, the truth is it can mean redundancy and painful change. Simon reflects on decades at the front line, and discusses your only two options for navigating through this
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Simon Brown
September 5, 2014
A blasphemous idea? Or the only sensible solution for driving more value out of HR?
Tags: Simon Brown | HR | strategy | GBS | Ram Charan
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Simon Brown
March 31, 2014
Your HR generalists come to the Shared Services table kicking and screaming. So what do you do? 6 tips to get them on board
Tags: career
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Simon Brown
January 2, 2014
1 out of 5 Shared Services leaders need to do more proactive selling and marketing of their shared services function with key stakeholders: Survey on leadership effectiveness
Tags: Simon Brown | Boss | boss quality | HR | survey | leadersjhip | motivation
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A Parallel Universe

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Barbara Hodge, Editor
July 6, 2016
If Healthcare benefit cost management is not in your scope (yet) – maybe it should be. Here's what you can bring to the table
Tags: Healthcare | costs | expenditure | waste
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Barbara Hodge, Editor
June 24, 2016
How can you and your team "move the needle" on cost and quality of healthcare for your organization?
Tags: healthcare costs | Healthcare | benefits | medical | expenses | billing | error | duplicate
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Barbara Hodge
December 3, 2014
Wake up HR leaders: you are snoozing on data management
Tags: Data | Big Data | Analytics | metrics | HR | Aunupam Diwan | Deloitte | CFO
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Project Management for HR

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Anupam Diwan
January 8, 2016
Any brilliant idea is entirely dependent on key stakeholders! Don't set yourself at a disadvantage from the start. Follow these 4 rules to succeed
Tags: engagement | HR | team | relationship | customer service
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Anupam Diwan
July 30, 2014
A great business case is worth nothing it you cannot resource it properly. So before you rush into a project, determine its business requirements first. A "requirements traceability matrix" sounds hairy, but it helps monitor what's possible
Tags: Anupam Diwan | planning | project | HR | project management
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Anupam Diwan
May 23, 2014
Are you still managing HR projects by the seat of your pants? Most practitioners have not yet realized that Project Management strategies, from the manufacturing industry, translate perfectly to HR services
Tags: HR | project management | PM | PMO
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Sourced & Shared

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Deborah Kops
May 6, 2015
She's done it again! This time, Kops takes on the lack of cross-fertilization between provider and client skill sets ... just how easy is it to cross over?
Tags: Deborah Kops | client | provider | Outsourcing | BPO | cross-fertilization
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Simon speaks with…

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Stephen Forrest
August 13, 2014
Stephen Forrest has seen it all when it comes to private vs public sector services: The one is good at partnering; the other better at making risky decisions that promise results. Both, however, will have to crack the "bespoke solutions" vs standardization nut...
Tags: Simon Brown | Stephen Forrest | HR | public sector | private sector | BPO
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Simon speaks with…

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Simon Brown
June 25, 2014
What makes a leader? People management skills, cultural IQ and a sound change management capability. Plus some advice on how to develop your career potential by focusing on the skills needed today
Tags: HR | Simon Brown | Stuart Martin | The Coca-Cola Company | transformation | GBS
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HR Analytics

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Anupam Diwan
April 3, 2014
Don't let a project manage you. Find out why many jobs fall under "Project Management" even when not designated as such – and why applying the right methodology helps
Tags: Anupam Diwan | project management | HR
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Anupam Diwan
February 28, 2014
This case study highlights the importance of analytics in making crucial HR decisions and guiding business strategy. It's a great approach that you can apply to any number of problems (note: a degree in statistics is not required!)
Tags: Anupam Diwan | case study | HR | metrics | decision making
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Anupam Diwan
December 10, 2013
A well-designed 'dashboard’ presents various elements of a performance scorecard in an attractive, simple and comprehensive format. Find out why that makes a difference
Tags: Anupam Diwan | dashboard | metrics | HR
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Transforming Global Payments

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Mark Seethaler
April 2, 2014
You've enjoyed a few days' stimulating debate – but now to the crux of the matter: How to turn conference discoveries into applied benefits for your organization?
Tags: Conference | SSOW | career
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Mark Seethaler
March 25, 2014
Managing your career is not just the HR department’s responsibility, it’s also yours. Use conferences to raise your knowledge base and gain some valuable contacts to improve your personal effectiveness. Tips on how to turn an industry event into a boost for your team.
Tags: Mark Seethaler | SSOW | Conference | career | talent
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Scully on HR Technology

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Jim Scully
January 21, 2014
The new generation of cloud-based HR systems allows managers to be almost entirely self-sufficient, but many organizations still resist turning over the controls, claiming managers 'just aren’t ready' or can't be trusted with so much power. Frankly, they are probably right...
Tags: HR Technology | self service | Jim Scully
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Jim Scully
December 11, 2013
SaaS is disrupting HRMS platforms in a perfect example of what economist Joseph Schumpeter called "gales of creative disruption." During these periods, the pace of change accelerates as new market entrants put pressure on incumbents, and everyone scrambles to survive. If you’re not already thinking about what’s next, Read more
Tags: HRMS | Joseph Schumpeter | Jim Scully | creative destruction | SaaS | disruptive technology | HR Technology
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The Practitioner

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Amarpreet Bhamra
January 15, 2014
Old methods of performance appraising no longer apply in the modern workplace says columnist Amarpreet Bhamra. Yahoo and Microsoft are bravely breaking the mold. Here's why you should follow
Tags: Microsoft | Yahoo | Lisa Brummel | performance | appraisal | review | culture | team | development | Josh Bersin | Lisa Quast
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