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HR Strategist

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Simon Brown
June 22, 2017
Assess the change readiness level of each team member and then choose the appropriate leadership action to coach and grow them through the change curve
Tags: Simon Brown | change readiness | HR | transformation
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Simon Brown
July 19, 2016
When you come to the nitty gritty of transformation, the truth is it can mean redundancy and painful change. Simon reflects on decades at the front line, and discusses your only two options for navigating through this
Tags:
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Simon Brown
September 5, 2014
A blasphemous idea? Or the only sensible solution for driving more value out of HR?
Tags: Simon Brown | HR | strategy | GBS | Ram Charan
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Simon Brown
March 31, 2014
Your HR generalists come to the Shared Services table kicking and screaming. So what do you do? 6 tips to get them on board
Tags: career
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Transforming HR Across Four Continents

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Mary Sue Rogers
May 25, 2017
As the workforce is increasingly characterised by 'independent' workers, you will need to adjust to their needs within HR services
Tags: HR | independent workforce | Mary Sue Rogers
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Mary Sue Rogers
April 12, 2017
AI and robotics are new tools for process engineers to hit their objectives. Will automation change the focus of process improvement and the role of the process engineers?
Tags: Mary Sue Rogers | AI | RPA | IA | robotics | HR | Human Resources | shared services BPO | Outsourcing | Process Improvement
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Mary Sue Rogers
March 20, 2017
If you were hiring an SSC leader today, these are the skills and competencies that you should put at the top of your list
Tags: skills | leader | HR | Mary Sue Rogers
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Mary Sue Rogers
February 16, 2017
Shared Services Centres (SSC) rarely have learning as one of the core delivery processes. In the SSON January post, I talked about the reasons why learning and development (L&D) is difficult to centralise and therefore why it is challenging to put into an SSC, including outsourcing.
Tags: HR | Mary Sue Rogers
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SSON Editorial

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Barbara Hodge, Editor
May 25, 2017
You can't recruit and build for tomorrow if your paradigm is "yesterday"
Tags: automation | talent | Kevin Wheeler
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Barbara Hodge, Editor
May 23, 2017
If you're not keeping up with the needs of multigenerational teams you’re on a losing track. To attract and keep the people that will really drive you forward you need to rethink their career development
Tags: SSO Week Digital | SSO Week Europe | talent
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People First (Performance Follows)

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May 24, 2017
How do you translate team objectives into personal objectives? Via these two charts...
Tags: Huw Chapman | HR | goals and targets
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Huw Chapman
April 6, 2017
Most business objective goals break down into 4 key areas. Find out how to align your services strategy accordingly!
Tags: HR | Huw Chapman | business objectives | strategy | people | teams | performance | shared services | Service Delivery
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Huw Chapman
March 2, 2017
"To win in the marketplace you must first win in the workplace." A roadmap that will guarantee greater employee engagement – and your team's success
Tags: success | Employee Engagement | Huw Chapman | HR | Human Resources | business transformation | strategy | performance
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Diving Into Data

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Barbara Hodge, Editor
December 8, 2016
Which countries, cities and companies are leading Shared Services recruitment?
Tags: Europe | jobs | recruiting | location | country | city | Dart | SSON analytics | Data
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Barbara Hodge, Editor
December 2, 2016
Do you know your full risk-exposure for natural disasters? US landscape analysis
Tags: Risk | earthquake | flood | wind | hurricane | Dart | SSON analytics
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Barbara Hodge, Editor
November 14, 2016
SSON Analytics highlights where the most SSCs are congregating across the U.S., and how salaries have evolved for this market. Some surprises emerge (which could translate into opportunity for the cost and quality sensitive among you)
Tags: SSON analytics | Data | jobs | U.S. | location | density
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Barbara Hodge, Editor
October 18, 2016
City Cube introduces new benchmarking at a glance
Tags: Dart | City Cube | salary | SSON | Data Analytics | Data | Analytics
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Your Community, Your Voice

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Rochelle Hood
September 29, 2016
The millennial generation is beginning to assume leadership roles. It's time to assess what this means for shared services as an industry
Tags: recruitment | on boarding | talent management | skills | training | learning | talent strategy | multigenerational | millennial
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A Parallel Universe

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Barbara Hodge, Editor
July 6, 2016
If Healthcare benefit cost management is not in your scope (yet) – maybe it should be. Here's what you can bring to the table
Tags: Healthcare | costs | expenditure | waste
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Barbara Hodge, Editor
June 24, 2016
How can you and your team "move the needle" on cost and quality of healthcare for your organization?
Tags: healthcare costs | Healthcare | benefits | medical | expenses | billing | error | duplicate
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Barbara Hodge
December 3, 2014
Wake up HR leaders: you are snoozing on data management
Tags: Data | Big Data | Analytics | metrics | HR | Aunupam Diwan | Deloitte | CFO
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Project Management for HR

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Anupam Diwan
January 8, 2016
Any brilliant idea is entirely dependent on key stakeholders! Don't set yourself at a disadvantage from the start. Follow these 4 rules to succeed
Tags: engagement | HR | team | relationship | customer service
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Anupam Diwan
July 30, 2014
A great business case is worth nothing it you cannot resource it properly. So before you rush into a project, determine its business requirements first. A "requirements traceability matrix" sounds hairy, but it helps monitor what's possible
Tags: Anupam Diwan | planning | project | HR | project management
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Anupam Diwan
May 23, 2014
Are you still managing HR projects by the seat of your pants? Most practitioners have not yet realized that Project Management strategies, from the manufacturing industry, translate perfectly to HR services
Tags: HR | project management | PM | PMO
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Sourced & Shared

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Deborah Kops
May 6, 2015
She's done it again! This time, Kops takes on the lack of cross-fertilization between provider and client skill sets ... just how easy is it to cross over?
Tags: Deborah Kops | client | provider | Outsourcing | BPO | cross-fertilization
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Simon speaks with…

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Stephen Forrest
August 13, 2014
Stephen Forrest has seen it all when it comes to private vs public sector services: The one is good at partnering; the other better at making risky decisions that promise results. Both, however, will have to crack the "bespoke solutions" vs standardization nut...
Tags: Simon Brown | Stephen Forrest | HR | public sector | private sector | BPO
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Simon speaks with…

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Simon Brown
June 25, 2014
What makes a leader? People management skills, cultural IQ and a sound change management capability. Plus some advice on how to develop your career potential by focusing on the skills needed today
Tags: HR | Simon Brown | Stuart Martin | The Coca-Cola Company | transformation | GBS
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HR Analytics

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Anupam Diwan
April 3, 2014
Don't let a project manage you. Find out why many jobs fall under "Project Management" even when not designated as such – and why applying the right methodology helps
Tags: Anupam Diwan | project management | HR
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Transforming Global Payments

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Mark Seethaler
April 2, 2014
You've enjoyed a few days' stimulating debate – but now to the crux of the matter: How to turn conference discoveries into applied benefits for your organization?
Tags: Conference | SSOW | career
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