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When The Chicken Dies, Everyone Cries

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Boonsiri Somchit
November 28, 2017
As Boonsiri launches AMD's Finance Shared Services into the unknown, she takes comfort from the fact that she has recruited a strong team
Tags: Boonsiri Somchit | AMD | shared services launch | Global Business Services | Penang | Malaysia | diary | best-selling author | leadership | Asia
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Emma Beaumont

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Emma Beaumont
November 15, 2017
2017 marks another growth year (12% increase) for the Chinese Shared Services Landscape: Ignore this BRIC market giant at your own peril
Tags: China | SSON analytics | BRIC | population growth | workforce growth | planning
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SSON Editorial

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Barbara Hodge, Editor
August 11, 2017
If you are in the Nordics – you know what I mean!
Tags: Nordics | GBS | SSO | technology | nearshore
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iThink SSON – a Professor’s View of Outsourcing and Offshoring

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Ilan Oshri
June 22, 2017
How to manage a remote supplier network successfully
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Ilan Oshri
July 21, 2016
What drives location choices today? Not cheap labor, explains Professor Oshri. Rather, companies are seeking skillsets that drive "value", and they are increasingly shifting their focus to nearshore. That means locations need to learn how to emphasize what differentiates them.
Tags: Nearshoring | nearshore | Global location strategy | Selecting Location
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Negotiation Coach on Call

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jeanette nyden stage
May 24, 2017
Even though you are using a template (contract) – how do you ensure you account for complex scope?
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jeanette nyden stage
April 12, 2017
New joint relationship management thinking builds a more cooperative, collaborative working relationship, versus traditional agreements that shift risk, and use governance to monitor and penalize
Tags: supplier management | joint relationship management | negotiation | contract | Jeanette Nyden | shared services | Outsourcing | contracting
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A Parallel Universe

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Barbara Hodge, Editor
March 15, 2017
Whether you were there or not, here's what you need to know about shared services and outsourcing in 2017
Tags: summary | SSO Week | chair | Brad DeMent | ScottMadden | trends | SSO | SSC | BPO
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Barbara Hodge, Editor
November 9, 2016
What the election of Trump will mean for the shared services and outsourcing model
Tags: Trump | model | shared services | Global
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Barbara Hodge, Editor
September 22, 2016
For the first time in six years the number of shared services announcements globally has grown again, according to IBM PLI’s annual locations report. We are proud to bring you an extract of this report specifically tailored to SSON’s members, looking at the impact of global location trends on shared services.Despite the uptick in shared services Read more
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Barbara Hodge, Editor
July 1, 2016
If you are operating within or contracting with the UK – should you be worried?
Tags: Brexit | UK | SSOs | United Kingdon | location
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Diving Into Data

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Barbara Hodge, Editor
December 19, 2016
What factors impact your decisions in choosing your new shared services centre's location? Or adjusting your global footprint? SSON Analytics' new interactive report provides a comparative analysis of natural hazards, social conflicts and economic risks across Shared Services hotspots within APAC.
Tags: Dart | SSON analytics | APAC | location | Risk | Security | natural disaster | crisis | Asia
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Barbara Hodge, Editor
October 31, 2016
While Asia still plays a key role in most global shared services models, current innovations in technology are rapidly opening up new opportunities for forward looking organizations. Despite this, Asia will retain its importance for the foreseeable future. In fact, according to SSON Analytics data, across the top three most popular Asian locations Read more
Tags: Asia | ASEAN | SSON analytics | The Philippines | Malaysia | Singapore | talent | efficiency | metrics | benchmark | compare
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Barbara Hodge, Editor
October 25, 2016
The DACH region has always played to a different set of rules. Are times changing?
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Barbara Hodge, Editor
October 18, 2016
City Cube introduces new benchmarking at a glance
Tags: Dart | City Cube | salary | SSON | Data Analytics | Data | Analytics
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Adding Value to Business

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Anil Prem DSouza
July 25, 2016
While the Middle East looks for ways to harness improved operational efficiency, Shared Services – a perfect model – still suffers from being relatively unknown. SSON's Columnist dispels a few myths and offers advice to enterprises
Tags: Middle East | Saudi Arabia
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Anil Prem DSouza
May 19, 2014
Internal or Outsourced? The decision can make or break the business case for shared services – not to mention your career. So here, in plain English, are the key pros and cons for each model.
Tags: Anil Prem DSouza | BPO | captive | arguments pro and con | make or buy
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Daily News

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Barbara Hodge
January 8, 2016
Best of my daily news roundup just for SSON members
Tags: SSON | news | Jamaica | Germany | Avaloq | Avon | HP | Pontoon | Adecco | HR | Healthcare | finance services | Finance | NASA
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A Roadmap for Global Transformation

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Devi Kencki
August 14, 2015
Your shared services' success will depend on the maturity of three major stakeholders: the SSO itself, its customers, and the Board of Directors. This series provides a template for a successful transition
Tags: SSON | Devi Kencki | evolution | BU | stakeholders | change | maturity
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Breaking the status quo: How to engage with SMEs

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Tom Zbaren
April 30, 2015
Digital marketing and social media are true game changers because they enable anyone to be heard. 'Scaling' is still a big challenge for many, however
Tags: SME | SMB | digital | sales | marketing | mobile | agile | growth | Services | Outsourcing | Tom Zbaren
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Tom Zbaren
December 16, 2014
Rising costs, increased regulations, more competitive markets, and speed of change are leading SMEs to reconsider outsourcing
Tags: SME | SMB | medium size | small | Outsourcing | BPO
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iThink SSON – a Professor’s View of Outsourcing and Offshoring

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Ilan Oshri
September 12, 2014
Shell’s multiple sourcing deal of 2008 is a perfect example of the kind of multisourcing contract that experts believe will become more common as customers seek more flexibility. The challenge is to govern the many interdependencies between suppliers. The solution? A "service integrator"...
Tags: Ilan Oshri | sourcing | multisourcing | Governance
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Ilan Oshri
June 18, 2014
A new survey points to the fact that while SSCs don't lead in cost savings (3rd party BPOs rate higher) they DO win in Centers of Excellence, where their impact on operations and strategy counts
Tags: Loughborough | concurrent sourcing | sourcing | Sourcing Strategy | insourcing | Outsourcing | captive | make or buy | Ilan Oshri | Dr. Angelika Zimmerman | Dr. Eleni Lioliou
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Ilan Oshri
January 14, 2014
China's domestic outsourcing market is poised for growth, fuelled by the large numbers of captive centres sprouting across the region. Why is this important? Find out
Tags: China | Ilan Oshri | Outsourcing | Global | locations | Asia | Zhengzhou | Pactera | Henan Outsourcing Park
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Looking at Deal Risk in a Different Light

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jeanette nyden stage
August 29, 2014
Did Swift's troubles earlier this month impact you? Don't overlook the risks your vendors pose. Here's how to cover that
Tags: Risk | provider | negotiation | supplier | Jeanette Nyden
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Dr. Carine Peeters: Keeping an eye on sourcing practices

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Dr. Carine Peeters
May 21, 2014
Top 5 factors that would make organisations consider offshoring, despite misgivings about quality
Tags: Carinen Peeters | BPO | offshoring | why not offshore | reasons not to offshore | cost of offshoring
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Dr. Carine Peeters
April 4, 2014
Did you know that the perceived success or failure of global sourcing usually hangs on how much time it takes to implement? So what makes some companies get it right faster than others? Dr. Peeters' research unearths 3 crucial factors
Tags: Carine Peeters | GBS | sourcing | culture | success factors
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The Practitioner

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Amarpreet Bhamra 2017
March 26, 2014
Our columnist Amarpreet Bhamra talks blunt common sense when it comes to "Lift & Shift" – the debate over which still rages, as we saw at SSO Week in Orlando. Proponents argue it saves costs by improving efficiency. But is it viable?
Tags: lift and shift | Amarpreet Bhamra | shared services
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