Collaboration is the Currency of the Moment
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Things are changing for the big Indian providers, many of whom might argue that they "invented" outsourcing; 2012 marks the first time the founders of the Indian BPO industry did not attend NASSCOM – a significant factor, says Ben Trowbridge of Alsbridge Consulting. This is accentuated by changes in Indian taxation standards, which will put an end to the lengthy tax holiday that had been enjoyed by Indian outsource providers to date. Trowbridge predicts big changes ahead…
