Customer Service and Outsourcing – Bridging the Gap

SSON / Shared Services & Outsourcing Network

Interview by Alex Holderness, SSON We’re starting to see some real changes in the Shared Services industry. Whilst the earlier focus on delivery cost remains important, the all-in cost to the enterprise is more under the spotlight. SLAs are becoming less important as users are realising that green SLAs don’t feel green, cheap

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EVENTS OF INTEREST

United States
February 25 - 27, 2018
The Peninsula Manila, Makati City, Metro Manila, Philippines
March 18 - 21, 2018