How To Leverage Chat In Service Delivery

Call Reduction as a Result of Chat, How Do You Prove It?

Wayne Butterfield
Contributor: Wayne Butterfield
Posted: 03/27/2015

My 2nd blog on the subject of Live Chat (Starting Out With Live Chat) went down really well, and thanks for all the feedback. For those that missed it, I discussed the piloting of Live Chat and some pit falls to avoid to ensure that your pilot and ongoing operation is a success. Read it here.A question I’m always asked by others looking to

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Wayne Butterfield
Contributor: Wayne Butterfield
Posted: 03/27/2015

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