How To Leverage Chat In Service Delivery

Starting out with Live Chat

Wayne Butterfield
Contributor: Wayne Butterfield
Posted: 03/05/2015

My first blog on the subject of Live Chat was short and sweet, but I hope it got you thinking, (if you’re not already doing so) about your Digital Service strategy (read it here to refresh your memory). It ended on the question of understanding what you want to achieve by building Live Chat capability. It’s a key question, as only by

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Wayne Butterfield
Contributor: Wayne Butterfield
Posted: 03/05/2015

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