New SSOs get to world-class levels faster
Or if you're already a SSON member, sign in below to download. Sign In Join
According to Hackett, the current level of automation of both Shared Services Organizations and BPO is about 20-40%. Leading edge companies like Siemens try to get to 80%. Franz Deitering discusses this, and why new Shared Services Organization get to world class a lot quicker than mature Shared Services Organizations, in this interview.