New SSOs get to world-class levels faster

Posted: 11/13/2012

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According to Hackett, the current level of automation of both Shared Services Organizations and BPO is about 20-40%. Leading edge companies like Siemens try to get to 80%. Franz Deitering discusses this, and why new Shared Services Organization get to world class a lot quicker than mature Shared Services Organizations, in this interview.