3 Tips from P&G: How to Keep Improvements Coming in Global Business Services

Posted: 06/23/2013

P&G and LaFarge pooled their combined ideas in a networking session to get to the bottom of how to keep improvements coming within a GBS, while encouraging transformation. A complicated topic – but Adnan Behmen, GBS Leader for Central Europe, boils it down to three steps. One of these is about recognizing that by introducing more creative practices into the governance framework, you can extend beyond governing providers or SSO staff, to governing the business units themselves. At P&G this means that the business units are being held to high standards of inputs to GBS, without which the shared services could provide the high value-add it's become so well known for.

Watch the interview for more useful tips on business intelligence, new technology, and examples of "unconventional thinking" leading to trasformation.

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