Siemens: Serving the business by "providing solutions"
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Siemens is a name that needs no introduction. This German electronics giant is pushing the boundaries in shared services just as it is across its product market. Today, Siemens runs five global hubs, supported by local operations focused primarily on HR services. As far as global footprints go, the company pretty well has it covered, with hubs in India, China, Portugal, Argentina, and the Czech Republic. But, as the CEO of Siemens’ global business services explains to me, his focus is not on running excellent operations. Rather, it's on developing customer solutions on a global scale. This unflinching focus on becoming a "provider of solutions" is what’s driving GBS’s 6000-strong team to the kinds of results that gain the recognition of the business units it serves.
A very specific problem that the GBS team has been concerned with, and where it’s leveraged data analytics, is in identifying leads for the sales team. Technically, this is a real challenge, but through the combined use of Intranet and robots, the GBS team is coming up with solutions.
Michel de Zeeuw shared his plans for talent management, knowledge exchange, location diversification, and the advantages of implementing clouds internally where security issues might slow down an external application, when he sat down with Barbara Hodge at Shared Services and Outsourcing Week in Prague, earlier this year.