Desperately Seeking Innovation in BPO
What exactly is "innovation" and where do you see the potential for it in the future, when you outsource key business processes? How can you develop a roadmap for achieving your "innovation potential"?
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Innovation is now the critical ingredient for most buyers of Business Process Outsourcing (BPO) services -unequivocally proven by a new Horses for Sources, (HfS) Research study. HfS Research, the leading analyst firm covering outsourcing and shared services and SSON's research partner, recently compiled a report on innovation: 'Desperately Seeking Innovation in Business Process Outsourcing: Enterprises Speak Out' .
The report discovered most buyers of BPO services are initially delighted when they trim 30% of their costs on one process, and 50% on another, but once those costs disappear from the balance sheet, they are quickly seeking new initiatives to attain new thresholds of productivity or revenue growth: what HfS Research terms as "innovation".
