Business Process Management
192 results
of 18
Contributor: SSON Industry Reports
Posted: 08/09/2017
5 Ways Poor Visibility Undermines FSS Initiatives
Paper-driven processes create significant information gaps that negatively impact cycle times, compliance and control, and the financial close process. Full Content »
Contributor: Mary Sue Rogers
Posted: 06/22/2017
Mary Sue Rogers
While RPA is grabbing the headlines, Continuous Improvement is quietly getting on with the job of improving service performance and delivery Full Content »
Contributor: Shane Cragun & Kate Sweetman
Posted: 04/10/2017
shane cragun
This article proposes 3 powerful management strategies for SSO leaders Full Content »
Contributor: Editorial Staff
Posted: 03/13/2017
effective management
Knowledge workers must take responsibility for managing themselves Full Content »
Contributor: Jim Champy
Posted: 01/11/2017
Wells Fargo
Case Study: Where Wells Fargo Went Wrong Full Content »
Contributor: Jeremy Hunter, Ph.D
Posted: 01/02/2017
get things done
How to ensure that, by the end of the day, you've accomplished important things? Institute “Project Focus Time,” where each team member schedules 90 minutes of undisturbed attention into their calendar Full Content »
Posted: 12/16/2016
No matter what your beliefs or traditions, the holidays can be a stressful time of year for many people. But it's also a brilliant opportunity for process improvement.From How to cook a turkey to How to return an unwanted gift, here are 5 processes from our friends at Promapp, to help you get through the holiday season this year. Take a l Full Content »
Contributor: Editorial Staff
Posted: 11/22/2016
No one can guarantee the performance of a manager or executive appointed to a new position. Indeed, if the reports and surveys we are constantly bombarded with are correct, we can safely say most executives make poor promotion and staffing decisions. Full Content »
Contributor: Shared Services & Outsourcing Network SSON
Posted: 11/18/2016
Shared Services & Outsourcing Network SSON
Get an instant evaluation of the state of your back-office management processes Full Content »
Contributor: Robert Swaim, Ph.D.
Posted: 10/28/2016
Robert W. Swaim
First hand lessons on management from the King of Management Full Content »
Contributor: SSON Network
Posted: 10/27/2016
royal mail
Royal Mail's SSO team describes their culture and how it is driving performance Full Content »
192 results
of 18