What's Your Captive Center Strategy?
Say you have set up a captive center to provide back office support or IT support, or maybe even R&D support, from an offshore or nearshore location. Did you have a strategy for your captive center?Most of you will probably say: sure, reduce operating costs by going offshore. Indeed, most of the IT and BPO captive centers, including customer
Or if you're already a SSON member, sign in below to download. Sign In Join