Defining Lufthansa’s Operations Delivery Strategy

Contributor:SSON Network
Posted: 08/26/2016

At the 16th European Shared Services and Outsourcing Week, we sat down with Andrzej Kinastowski, Operations Delivery Manager at Lufthansa Global Business Services, to discuss their use of Kaizen and Six Sigma and to discover whether the initiatives are driving success at the company.

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