The Key to Increasing Capacity and Predictability
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Simplifying processes for the customers of BC Clinical and Support Service (BCCSS) team was a focal point of their value proposition. Starting with a foundation of consistent, well-documented Standard Operating Procedures (SOP) and complimenting it with sound process governance the BCCSS team set out on a province-wide service mission to reduce risk, control cost and increase predictability. In the highly regulated healthcare industry, one that is experiencing significant business environment change, the need for efficiently managing and maintaining SOPs and process details is not only mission critical but also helps to drive process improvement and build employee engagement.
Join this webinar with Camille Reid, Vice President, Financial and Employee Services at BCCSS to learn how their team developed a new prescription (Rx) for success:
- Improved SOP usability, process clarity and shared knowledge
- Introduced an effective process governance structure
- Increased staff participation and collaboration in process improvement
- Established SOP version control and change management
- Enhanced their employees’ training experience
Camille Reid is the Vice President Financial and Employee Services with BC Clinical and Support Services; a Shared Services organization coordinating, managing and/or providing clinical, diagnostic and back office services to BC’s healthcare system.
Camille is a seasoned leader in shared services. Camille spend 13 years with Accenture, the last five of which she was involved in setting up a 3000 person shared services organization for four Resources organizations and managing an HR portfolio within that organization. In 2009, Camille played a pivotal role in managing all Human Resources aspects during the development of Health Shared Services BC, the predecessor to BC Clinical and Support Services. Having moved into the VP role in 2012, Camille now manages a team of 250 union and non-union staff who deliver Employee Records and Benefits, Payroll, and Accounts Receivable services to three health organizations in BC, supporting approximately 51,000 healthcare employees.
Camille holds a Chartered Professional in Human Resources designation, a Bachelor of Commerce and a Bachelor of Arts from the University of Alberta. When Camille isn’t worrying about making payroll for 51,000 people, she can be found moonlighting as a taxi driver for her three children or learning to play hockey in a Friday night hockey league.
Megan is an Account Executive for Promapp solutions. She advises clients on how Promapp’s cloud-based business process management (BPM) software makes it easy to create, navigate, share, and change business processes, enabling continuous improvement, quality assurance, risk management and business continuity.