2013 Shared Services Survey Report




Download Your Copy

We respect your privacy, by submitting this form you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest. For further information on how we process and monitor your personal data click here.

Just released: The 2013 Winshuttle Shared Services Survey Report


Conducted in conjunction with the Shared Services & Outsourcing Network (SSON), the 2013 Winshuttle Shared Services Survey Report gathered and interpreted feedback from participants spanning the globe.

Running from December 2012 to January 2013, the survey attracted interest from 758 participants, with 395 (52%) executives across 58 countries successfully completing the questionnaire.


These responses were taken into account to analyze and interpret:
• the different functional business areas represented by Shared Services Centers
• the workload dedicated to different functional business areas
• the general challenges, as well as data and business process challenges faced by Shared Services Centers
• the success metrics used
• the existence and prioritization of task automation
• which technology is used to support Shared Services Centers
• the awareness of technology usage, and
• the influence that Shared Services Centers have on implementing change

TO READ THE FULL STORY