Rightsourcing in the new environment
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Managing multiple processes across multiple geographies and providing the flexibility to scale is a growing trend in the BPO industry
As the need for risk management, compliance, accuracy, speed, and reduced cost becomes more important, document-centric BPO is increasing in popularity. At the same time, a focus on discrete business processes is encouraging providers to specialize and leverage their knowledge in areas such as Finance & Administraion Outsourcing, or HR Outsourcing. BPO providers that specialize in a process are able to offer the lowest total cost of ownership by leveraging their focused industry knowledge to repeatedly deliver a best-practice service.
For the customer, it's a win-win.
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