8 must-dos to safeguard your outsourcing contract

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In my recent career I was responsible, as a procurement project manager, for putting in place a major outsourcing deal. It took nearly a year, the time and effort from the buying organisation was considerable, and then there were the professional fees. The contract was delivered on time. As the procurement phase came to a close it was time to turn my attention to the post contract management organisation. Following conversations with the sponsor I was perplexed to hear all was in hand and...
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