Is your BPO Partner a flexible friend?



I met with Rob Hornby this week, CIO of asset managers Old Mutual. Rob’s company has been through a lot of changes in the past few years, but he described to me a very interesting outsourcing scenario that I’d like to share with SSON readers.Old Mutual had outsourced both IT and BPO functions to HCL over four years ago. They were pretty happy and things were running well. Then the Old Mutual business model changed as they took an axe to most of their paper-based processes and put alm...
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