NEW Managed Certification® and Online Learning Program



Shared Services Training

The Shared Services & Outsourcing Network (SSON) is pleased to announce the launch of our Managed Certification® and Online Learning Program for global Shared Services & Sourcing Professionals - providing process-specific training and skills management to the business services community at large.

Interact, Build Relationships, Drive Success...

Our Interactive Modules include:

  • Benchmarking
  • Contracting and Negotiation
  • Customer and Stakeholder Service etc

View A Course Demonstration
Host: Jim Bergman, Program Manager

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View A Sample Module
Contributor: Deborah S. Kops
Competency: Change Management
Module: What is Change Management?


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Simply email enquire@ssonetwork.com and we can organize a quick one-on-one walkthrough of the program.

Find Out What Others Have To Say... 

"The first step to building skill is having the right knowledge, then you need to apply it. The SSON Accreditation allows you to do both and at your pace. By pulling together best practice from across the sector in a learner friendly format, it provides the foundation to being a business leader as it gives you the breadth and depth to develop your career in the industry. You know a good idea when you see it - this is one. My one challenge is why it took so long! I see huge benefit incorporating this programme into the development plans for my team while allowing me to deepen my knowledge in some new areas, too."

Rob O'Toole, HR Director, DIAGEO Business Services, Budapest, Hungary. 

"Shared Services and Outsourcing initiatives are complex and difficult to get right - but add real value to an organization if done correctly. Having been in the industry for some time, its great to see a "one-stop shop" for key learnings being developed. Had this type of resource been available to me earlier in my career, I might have made some different decisions that would have allowed for a faster delivery of benefits. Still, as a contributing editor to this program, many of those early lessons learned have been included in the curriculum, and will provide real value to participants of this program." 

Sanjay Sridher, Executive Director, ServiceFirst, NSW Government, Australia.

Managed Certification® and Online Learning Program at a Glance

  • The certification covers 10 areas our advisory board and members have identified as core skills or competencies
  • Each competency will contain approximately 10 modules (including a shared services focus as well as a module with an outsourcing focus)
  • Certification is valid for two years from date of certification.
  • Successful completion of all e-learning modules in a given competency lead to a final on-line examination. A pass rate of 80% applies to all tests.
  • Certification points are also awarded for professional credentials, shown through years of experience, formal education, visibility through presentations/white papers, etc.

The new SSON Managed Certification® and Online Learning Program - Shared Services Outsourcing Professional (SSOP) - fills a much-needed gap in the skill level of the current shared services talent pool. Given the trend of staff entering shared services from what is generally a purely functional background, many are finding themselves not well-equipped to provide the value-adding, customer-centric services required by today’s ever more savvy business customers.

In designing this program, SSON has researched skill requirements and core competencies across a range of functions and industries. We have taken advice from some of the leading practitioners in the global marketplace, and are delighted to offer a comprehensive, monitored online program.

Details and Specifics of the SSON Managed Certification® and Online Learning Program

Current Skills Assessment

  • Each interested party starts with an automated on-line assessment tool, integrated into the program, which highlights key gaps and therefore identifies areas of heightened focus for the purposes of the program.  In order to complete the program all areas will need to be covered, but the assessment will highlight the areas of greatest need.

E-Learning Competencies and Modules

  • The certification covers 10 areas we have identified as core skills or competencies, eg, customer satisfaction, financial, contracting, quality assurance, etc.
  • The program includes a Management Track as well as a Practitioner Track, aligned to the requirements of individuals’ internal roles.
  • Each competency will contain approximately 10 modules.
  • Each competency will include a module with a shared services focus as well as a module with an outsourcing focus.

Certification

  • Upon completion of the program, and having passed tests in each module, participants will acquire the professional accreditation Shared Services Outsourcing Professional (SSOP).
  • Certification is valid for two years from date of certification.
  • Once two years are passed, the accreditation can be renewed through an online refresher exam, which will include any relevant new learnings that have emerged since the last test was taken. A minimum pass rate will be required and an administrative fee will be due.
  • Successful completion of all e-learning modules in a given Competency lead to a final on-line examination. A pass rate of 80% applies to all tests. Professional credentials as well, shown through years of experience, formal education, visibility through presentations/white papers, etc.

Learner Investment

  • Fees charged include access to all e-learning modules in a given competency for one year, as well as access to password-protected, Competency-based message boards, as well as all examination fees. To find out more about the pricing, please contact enquire@ssonetwork.com 

NOTE: SSON Premium Members receive an exclusive 10% discount on standard price

To find out more about the SSON managed certification® please contact enquire@ssonetwork.com