SSOPRO Update: Maturity Model

SSON News and Analysis
Posted: 07/09/2012

Keith Harris of Coca-Cola business services, one of SSON’s SSOPro online learning program participants, describes the challenges of designing SLA metrics, as part of the ongoing discussions in the "Benchmarking" modules. Keith had set himself the goal of having every one of his managers develop their own SLAs, as well as a standard means

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SSON News and Analysis
Posted: 07/09/2012

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