What’s the Role of BPO Today?
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Interview with Anil Bhavnani, Director BPO Operations, Pfizer
Anil Bhavnani has been managing Pfizer's BPO activities for the past nine years, and tells Barbara Hodge that he has seen a lot of changes over that time period. But while outsourcing forms a key plank of many business strategies, it's important to evaluate, in parallel, opportunities for optimizing and transforming.
A key factor today is that, given so much innovation around automation, businesses are starting to ask themselv...
