Leverage Billing to Drive Performance & Add value to your FSSO

Historically, companies have viewed billing strictly from an operations perspective -- get invoices and statements out the door as efficiently and cost-effectively as possible. But did you realize there are strategic considerations to the billing function as well - ranging from enhanced customer retention, brand loyalty and cross-selling opportunities along with improved cash flow, dispute management and customer service? From this perspective, it's not just about bills going out; it's also about cash coming in.

The panel will include...

Mark Brousseau, Vice President, IAPP-TAWPI (Moderator)
Tracy Garrett, Shared Services A/R Manager, Oldcastle APG
Rob Hollenbach, Director Shared Services, IDEXX Laboratories
Megan Locke, Credit Supervisor, Chiquita Brands International
Mitch Rose, VP Marketing, Billtrust

Key topics will include:

• Paper and electronic bill delivery channels
• Advanced electronic bill delivery channels
• Key factors to consider when outsourcing invoice and statement delivery
• Advanced technology for online invoice presentment and payment
• Operational and strategic benefits of outsourced billing