Shared Services: Quality & Continuous Improvement Culture a Performance Necessity

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This FREE webinar was recorded on:
June 03, 2010
11:00 AM - 12:00 PM SGT

This event will be held on:


Want to know more on how to drive continuous improvement and quality programs in Shared Services?

Process improvement continues to be a focus for organizations striving to meet effectiveness and efficiency performance goals. Attend this webinar to gain insight from the Hackett Group’s Senior Advisor Penny Weller into the value and key components of a continuous improvement culture and quality program. 70% of shared services with a quality program in place have saved over 20% in cost compared to only 45% of those shared services without a quality program in place. Join this webinar to find out:

  • What the key tools and methodologies are that will help you to meet your performance objectives.
  • What quality programs are being used most, ranging from department to enterprise-wide.
  • How long others have been engaged in quality programs and what financial commitment (both original investment and annual budget) are needed to develop and sustain a quality program.
  • What the key drivers are to implement and sustain a quality program. Learn how quality programs have impacted compliance issues, standardization of services, and process excellence initiatives, as well as improving working capital.
  • What the key challenges are when implementing and sustaining a quality program and learn how you can overcome them.
  • How the organization’s leadership show their commitment.
  • More information on the value propositions; what levels of improvement are realized.
  • How many employees are committed to quality programs and to what extent they are trained.


Special offer: If you wish to participate in a free study on quality and continuous improvement please take 10 minutes to participate at: www.thehackettgroup.com/research/quality. The results from this study will be shared during the webinar.

The Hackett Group, a strategic advisory firm and an Answerthink company, is a world leader in best practice research, benchmarking and business transformation services that empirically define and enable world-class enterprise performance.

We respect your privacy, by clicking ‘Watch On Demand’ you agree to receive our e-newsletter, including information on Podcasts, Webinars, event discounts and online learning opportunities. For further information on how we process and monitor your personal data click here. You can unsubscribe at anytime.