The Hackett Group and SSON Service Center Benchmark Survey - Results

This FREE webinar was recorded on:
Tuesday, March 31, 2009
10:00 AM - 10:45 AM EDT
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This webinar reviews the results of the SSON / Hackett survey on shared services strategy conducted in February of this year. The survey collected information on the reasons behind the creation of shared services organizations, the original goals of the initiative and the progress against those goals. This webinar explores the trends and themes that became apparent after a careful analysis of the survey results by Hackett’s subject matter experts.

Attend this webinar and learn:

  • How the size and structure of the SSO affects its performance
  • What strategies result in the highest performing organizations
  • The one initiative that consistently delivers the highest returns


Penny Weller
Program Leader -- Finance Shared Services Advisory
The Hackett Group, Inc.

Global Business Services’ expert supported by world-class benchmarking and strategic advisory services for Finance, HR, IT, and Procurement.

Six-Sigma Black Belt and Certified Master Trainer Weller provide a wealth of Pfizer-Pharmacia shared services experience leading key A&F functions. Penny managed large-scale merger and system transitions and process improvement initiatives in activity based management and balanced scorecards. She currently serves as Regional VP with the Institute of Management Accountants (IMA).

The Hackett Group, a strategic advisory firm and an Answerthink company, is a world leader in best practice research, benchmarking and business transformation services that empirically define and enable world-class enterprise performance.