2016 Annual State of the Industry Report: Shared Services in Asia
As innovations around technology and increasingly global footprints have released shared services from the traditional transactional focus of their role, more and more are reporting improved performance and higher value-add, as well as an increasingly collaborative relationship with customers, versus the service-based relationship of old.
This bodes well for Shared Services careers and the ‘industry’ at large. Asia is unique, however, in terms of its historic focus on FTE-based models. So, how is this being affected?
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