Communication & Culture
Managing Oneself: The Best-Kept Secret of Total Success
March 13 by The Shared Services & Outsourcing Network EditorFrom the moment The Effective Executive hit the bookshelves in 1967, Peter F. Drucker was leading a self-management revolution. Drucker's central thesis? "Knowledge workers must take responsibili...
Make vs Buy: How to Build Talent in Shared Services
February 28 by SSO NetworkWhile onsite at the 19th Annual Asian Shared Services & Outsourcing Week 2016 in Singapore, Rochelle Hood, SSON's Global Head of Customer Analytics and Research caught up with Ross Mackay, VP and...
20 Years: Trends, Tools and Technologies that Have Shaped the Australasian Shared Services Landscape
February 23 by SSONA timeline of Shared Services evolution since 1997 – with key milestones (remember when transactional savings were enough?) alongside insights from some of Australia and New Zealand's leading SSOs.Rea...
5 Innovation Killers (and Tips to Succeeding Anyway)
February 15 by SSON EditorShared Services models are constantly evolving as innovative opportunities emerge, causing us to re-assess what was. But while we commend these advances, it's often hard for ideas to be heard. 5 commo...
Love, Love, Love ...
February 13 by SSONLove is the answer ... now more than ever.But don't take it from me. Others say it far (FAR) better. Starting with the New Yorker's beloved Cartoonist (I relate to his "ode to a pillow" but...
Shared Intelligence Monthly Member Spotlight: Dennis Myers, Ericsson
January 12 by Dennis MyersDennis Myers is head of Ericsson's SSO, and is driving a high-performing team of more than 1300 people, operating in six functional areas. He answers some questions on how his career and role has evol...
How Do You Drive Your Shared Services or GBS Career?
January 12 by SSONHow good are you at ‘managing to numbers’? That’s a skill you will need to develop if you want to have a solid career ahead of you.Add to that a good understanding of IT and the ability to demons...
Trees Die from the Top: A Formula for Fixing Company Culture
January 11 by The Shared Services & Outsourcing Network EditorEditor's Note:Follow the leader. But what if he or she lacks a moral compass? Scandal and out-of-touch executives have sparked a wave of resentment toward top management in institutions of all kinds a...
The Fight for Focus: Successful Strategies to Get Important Things Done
January 02 by The Shared Services & Outsourcing Network EditorFocused attention is the basis for effectiveness. Without it, any sort of complex activity is more challenging, if not impossible. In a previous post, I introduced Eleanor, a high-performing executive...
Negotiating SLA’s for Good Vendor Management
December 08 by Jeanette NydenThis past summer, I co-negotiated a complex supplier agreement. Like many of you who’ve rushed the deal over the finish line, my colleague literally got the signature the late afternoon of the last da...
East Midlands Shared Services Celebrates Award Success
December 01 by SSONA shared service partnership between Nottingham City Council and Leicestershire County Council is celebrating after achieving major recognition for its ongoing investment in its people and processes.D...
Peter Drucker on Leading Millennials
November 22 by Robert SwaimA New Industry or Fad?While recently reviewing The Wall Street Journal along with my morning coffee, I came across an article discussing the growing number of intergenerational consultants, particular...