Communication & Culture
It's Not Just the Luck o' the Irish that Keeps Us Coming Back to Dublin...
June 15 by SSONIt's also the great vibe of this city ... and let's not forget it hosts 20% of all SSOs across the UK and Ireland!SSON's Georgina Hunter, who calmly keeps the event (and us) rolling If you bring nearl...
Excellence in Culture Award Winner 2016: Citi ESC
June 13 by SSON EditorHow ‘Culture’ Drove the Success of Citi’s newly designed Enterprise Supply Chain Interview with Dona Linthicum, MD, Head of Enterprise Supply Chain Systems, Citi Eighteen month...
Millennials Want More Purpose in The Workplace
June 13 by Jackie DrydenMillennials have something of a mixed reputation when it comes to work. Studies show that they aren’t loyal to employers so much as to the job itself. They also want to find a purpose to the...
2016 Excellence Awards Winners in Europe Impress with Impact
May 30 by SSONHappy Award Winners at SSON's 2016 European Shared Services & Outsourcing Week Last week in Dublin, SSON honoured a dozen Shared Services Organisations whose outstanding performance, passi...
How to Keep "Delivering More" In Shared Services
May 10 by The Shared Services & Outsourcing Network EditorContributor: Abhishek Kishore Gupta, Shared Services and BPO practitioner Cost savings from labor arbitrage and consolidation synergies were traditionally top drivers for establishing Shared Services...
Invest in Yourself: SSO Pro Career Development Program Overview - May 2016
May 03 by SSONThe SSO Pro online learning program for Shared Services professionals is celebrating 5 years of facilitating the professional development and advancement of a more holistic understanding of the core...
The Tower of Babel – Language and Going Global
May 02 by Mary Sue RogersIn what language do you deliver your outsourced or captive shared service? Local or UK English or Global English (and there is a difference)? When I was at IBM, and you received an RFP from a "large m...
SSON's Annual State of the Shared Services Industry Report – Europe
April 08 by The Shared Services & Outsourcing Network EditorHow Are European shared services taking advantage of five influential "service" drivers? With much of the discussion around shared services evolution hinging on new opportunities that have only pr...
Paul Bartley of HHS's Program Support Center: a Leader with a Vision
March 31 by Jacqueline Kelleher interviews Paul Bartley, Director of Shared Services (Program Support Center)The U.S. Department of Health and Human Services Program Support Center (PSC) provides over 40 products and services on a competitive, fee-for-service basis for HHS, as well as approximately 14 othe...
Shared Services Consultancy Featured in Top Workplaces in Atlanta
March 29 by Press Release SSONScottMadden, Inc., is recognized in the 165 Top Workplaces in Atlanta by the Atlanta Journal-Constitution(AJC), a major daily newspaper in Atlanta, GA. These companies and organizations are recogniz...
SSON's Awards Winners 2016 Set the Bar High
March 14 by SSON EditorThe 2016 Shared Services and Outsourcing Excellence Awards for North America were hosted by SSON as part of the 20th annual SSO Week in Orlando, this month. Sponsored by our long-term partners ISG,...
How Good Are Your Negotiators at Making Tradeoffs?
March 09 by Jeanette NydenA recent Deloitte survey* indicates 62% of CPOs don't believe their teams have the right negotiation skills. Can your team stack rank and prioritize tradeoffs? If not, their negotiations are costing...