Communication & Culture
The People Element: The Neglected Link
March 09 by SSONDespite all the excitement around automation there remains a key stumbling block: forgetting to bring your people on board. Anyone who's failed in transformation will tell you why: lack of communica...
Client Centric Shared Services
February 18 by Jesus (Chuy) MichelSSON is delighted to welcome a new member to its Advisory Board: Jesus Michel Shared Services and support functions are often perceived as a pain point for Sales and customers. Companies that have emb...
Setting the Stage for Customer Service
February 11 by Lew BaderLet’s turn our focus to Customer Service. How your people react towards a customer when the call comes in is critical to a successful Order to Cash cycle. One wrong word, one negative perce...
Why "Abundance" Should Be Your Mantra for 2016
February 08 by SSONMoney. Toys. Stuff. The modern lifestyle is generally defined by how much you have and how much you make. I recently read a review of Authors Sean Kouplen and Mick Schovanec, who live by another...
Roses Are Red, Violets Are Blue...3 of My Favorite Ideas For You
February 08 by SSONIt's Cupid's Day, and it's not just for lovers. It's a great excuse for me to share three of my favorite ideas to encourage us... 1. Don't be afraid to be the first to try Even if the dat...
Is Bad Morale Holding Your Team Back? Find Out Before it Costs You Money
February 03 by SSONWake up, corporate America. It’s time to face the ugly truth – your employees are aloof. If you think this doesn’t apply to you, you may want to look at the numbers and think...
How to Build on Your Early Success: Expansion and Growth [Case Study]
January 29 by The Shared Services & Outsourcing Network EditorHow do you steer a shared service center on course for success through a period of rapid and sustained growth? This is the question that 10 representatives from SSON came to ask Elaine Kunkle, Ge...
3 Strategies for Value-Adding Enterprise Content Management
January 25 by Sonal MaheshwariHave you ever thought of having a strategic management scheme for your enterprise content? The ways of business and behaviors have transformed remarkably as advancements in technologies concerning b...
SSO Pro Graduate Spotlight Interview: Carmen Smith, Holcim (Australia)
January 14 by SSON EditorSSO Pro Graduate Spotlight Interview Graduate Name: Carmen Smith Company / Organization: Holcim Aust Pty Ltd Title: P2P Services Manager Description of Role: I manage both the Acco...
Stakeholder Engagement = Success [4 steps to getting there]
January 08 by Anupam DiwanStakeholder Engagement One is tempted to believe that the role of project manager is to dictate to others what they are supposed to do and/or delegate the task to team members. Why do we need t...
Exploring the Conscious Intent Behind Employee Referrals
January 04 by Amarpreet BhamraUnderstanding people is hard enough. The classic children's story Alice in Wonderland taught us that all is not what it seems. So how should you reassess that ultimate channel of possible deception...
SSO Pro Graduate Spotlight Interview: Stuart Anderson, Holcim (Australia)
January 04 by SSON EditorGraduate Name: Stuart Anderson Company / Organization: Holcim (Australia) Title: Operations Accounting Manager Description of Role: I lead the team that is responsible for providing the manage...