Ehsan Shammasi

Name: Ehsan Shammasi

Title: Head, HR Shared Services

Organization: Al Tayer Group

Location: United Arab Emirates - Dubai

Time in current position: 4 years (9 years total with the same organization)

Previous roles/organizations: HR Manager with Al Shaya Group

Responsibility: Managing the HR Shared Services for the Group companies and its joint ventures across the countries in the Persian Gulf

Reporting to: CHRO

People reporting to you : 5 direct reports and a total of 48 members in the team

SSO Model: functional captive model, moving into multi-function

Most Value Add Service you have delivered to the business: Concierge Services to all employees

Biggest Challenge: Expansion of HRSS Call Center (volume and service categories)

Area of Expertise: Setup of shared services, customer centricity in shared services, and metrics


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