Gavin is currently the Director of Global Business Services for AECOM, the world’s largest fully integrated professional and technical services firm spanning more than 150 countries.
In his role with AECOM Gavin is responsible for the GBS strategic roadmap, vision and operations for the Asia Pacific region. This includes the management of captive Shared Service Centres and operations in Hong Kong, Australia, China and the Philippines as well as AECOM’s BPO partner with operations in India. AECOM is a multi-function GBS model which includes scope in Finance, HR, Legal, Audit, Marketing and Communication and other global corporate services.
In addition to his APAC responsibilities, Gavin also leads AECOM’s GBS Global Transformation program responsible for implementing new strategy, sourcing models, functional scope expansion, shared service centres and the new governance framework. The GBS transformation encompasses transformation teams in APAC, Americas and EMEA.
Prior to AECOM, Gavin has held various leadership roles within LafargeHolcim in shared services, mergers and acquisitions, transformation and project delivery. Gavin has lead multiple shared service transitions throughout Asia Pacific and prides himself on building high performance engaged teams, effective and efficient service delivery models, continuous improvement cultures and enjoys leading transformational change.
Gavin is on the advisory board for SSON, participates regularly in SSON events domestically and internationally. He holds a degree in Business (Accounting), is a member of CPA Australia and has studied an advanced Diploma in GBS with CIMA and Hackett Group.