John Chess and Jeff Williams

John Chess is an independent consultant focused on offshore based Global Services. He is an industry pioneer with expertise in business process outsourcing, shared services, and associated technologies. He was a founder of MediCall in 2002, the industries first Philippine BPO focused on clinical and healthcare oriented services supporting leading US payers, Pharma and life science enterprises. MediCall was acquired by Cognizant in 2012 where John continued to manage and grow the practice. Today John is fulfilling his vision of offering his experience; knowledge and vast industry contacts to US based Enterprises desiring to establish their own Global In House or Shared Service Centers in the Philippines.

Jeff Williams is an independent consultant possessing over 15 years’ experience operating in the Philippine IT-BPM marketplace, Jeff has been a steadfast champion for the advancement and proliferation of the industry’s higher skilled service offerings. From establishing, MediCall in 2003, the first clinically oriented healthcare BPM service center in Metro Manila, serving as Chairman of the Healthcare Information Management Association of the Philippines (HIMAP) from 2012 to present, to leading and serving on numerous industry and government created councils and committees focused on capabilities, workforce upskilling and branding, he has proven his commitment to continually drive the Philippine service offerings up the value chain. Presently, Jeff is applying his operational experience and industry relationships to develop innovative methods for the utilization of emerging technologies like RPA and AI as tools to augment the country’s portfolio of services, ensuring continued future success.


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