Mike Stops is the Group Director of Service Centres for the Nippon Sheet Glass group, (NSG). In this role Mike is responsible for standardising and then improving the services offered to NSG by the Group Business Services (GBS) teams, a virtual organisation with major presences in Poland, China and Brazil. Mike’s current portfolio includes growing the number of NSG Companies that use GBS and to deliver more services in: Finance; HR; Procurement; IS; Commercial and directly to the Strategic Business Units. NSG’s GBS is responsible for delivering Robotic Process Automation (RPA) to Group and internally to improve the quality and effectiveness of the services offered. Mike graduated from Aston University, with a B.Sc. Combined Honours in Chemistry and Computer Science. He has previously worked in IS roles the Nuclear Power, Banking, Professional Services and Insurance sectors. Mike is married to Fiona with two grown up children. Apart from his family, Mike’s interests are Rugby, mountaineering and swimming.