Paul Nicolaisen

Paul Nicolaisen is a 30-year practitioner of GBS and Shared Services. He has built, from scratch, multiple shared services and GBS organizations. To date he has built 21 captive services centers across five continents (all still in operation!). He has worked across industries, multi-functions, and geographic boundaries throughout his career. Paul has initiated and managed numerous BPO / ITO providers, and was an early adopter of robotic process automation. He also has performed advisory / consulting work, which means he has sat on opposite sides of the table. He is one of the few people in the industry to be recognized as a ‘builder’ of GBS organizations. Four of his GBS organizations were separately recognized as among the Top Ten in the world. In 2019, Paul retired as the EVP of GBS for AkzoNobel, a €15 Billion multinational maker of decorative paints and industrial coatings. Since his retirement, he works with large-scale enterprises to help them navigate the GBS Maturity Path


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