Randall Wiele

Randy is known for his ability to lead project teams and achieve results on large, complex global development projects. As a managing director in KPMG LLP’s Shared Services & Outsourcing practice, Randy is the U.S. IT and Sourcing lead. Randy has extensive experience in IT and business process sourcing and shared services, having directed large global projects from each relevant perspective: service provider, client and advisor.

As a KPMG advisor, Randy has led dozens of engagements through the entire shared service and sourcing lifecycle, including strategy, solution, implementation, transformation, and optimization. Randy brings to every client project focus, process discipline, communication and collaboration.

He is a seasoned executive and relationship manager with more than 30 years of experience creating and applying technology services to provide business value and has extensive experience managing large, diverse, global teams and complex programs. Randy excels at applying vision, strategy, and leadership in turnaround and high-growth situations.

Randy is a frequent contributor to the KPMG Advice Worth Keeping podcast series, and his articles are published on KPMG’s Shared Services and Outsourcing Institute.

Examples of recent client projects:

  • For large global insurance company, Randy established a unique storage-as-a-service utility to solve for global storage requirements. The innovative solution provided 100 percent utility pricing and no termination fees.
  • For a financial services company, Randy replaced a staff augmentation-based infrastructure service contract with a managed service contract and established a hybrid model for application support including staff augmentation, co-source and managed service. He also established governance and changes to the retained organization to help ensure the client realized the maximum value from the sourcing initiative.
  • For health care payor, he established ITO and BPO sourcing relationships. BPO operations included multiple back office functions with resources on and off shore, and implementation of 35 or more robots for automating several functions.

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