Rob Bradford

Shared Services and GBS leader with over twenty years of experience building, growing and operating shared services organizations, as well as negotiating and managing BPO, ITO, and other xPO delivery contracts. 

Within the realm of shared services and outsourcing, Rob is best known for his innovative methods for creating practical and effective governance models, benefits realization programs, and for fostering powerful and mutually beneficial relationships with senior stakeholders to push the outer limits of what SSC/GBS organizations can deliver.

Over the last 25 years, Rob has been a key leader in the development of five large shared services organizations, all with multi-function, multi-region, and multi-language delivery capabilities. He has direct experience building multi-function shared services centers and managing BPO delivery in a variety of countries, including Brazil, Chile, Venezuela, Mexico, USA, Poland, Belgium, Czech Republic, Romania, Switzerland, India, Philippines, Singapore, and China. 

Rob is a recognized leader and innovator in this space, frequently speaking at shared services and outsourcing events around the world.

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