Suzanne Leopoldi-Nichols is President, Global Business Services (GBS) for United Parcel Service, Inc. (UPS), the world’s largest package delivery company with $74B in Revenues and 495,000 employees.
The GBS team is comprised of nearly 17,000 FTEs in a blend of outsourced and captive sites in 57 global locations. Suzanne and her teams manage key processes in the Back, Middle and Front office including functions in Customer, Finance, HR, IT, Procurement, and Sales Support. The GBS team strives to become a high performing and strategic business partner that provides process and service excellence to support the UPS enterprise with a goal of delivering strategic value, innovating, and enhancing services over time to meet the changing needs of the business.
Before UPS, Suzanne was the Global Head of Shared Services for Archer Daniels Midland Company (ADM) where she led the expansion and transformation of the multi-functional (Finance, HR, Procurement, and IT) global Shared Services organization creating a continuous improvement culture that returned substantial savings enabling the Centers to expand and support larger geographies in addition to broader processes. Suzanne’s team was instrumental in successfully piloting and launching Robotics Process Automation in addition to completely transforming and implementing new Electronic Invoicing technology, Travel Policy, Travel Methodology, and T&E processes that resulted in significant saving.
Suzanne has held leadership roles at American Greetings, H&R Block, NPS, Inc., and ITPS where she focused on creating excellence in Shared Services. In 2019 Suzanne was the first Female GBS Executive named to IAOP’s Leadership Hall of Fame. Suzanne’s passion for process re-engineering won her ADM team Innovates Excellence in Accounts Payable award and her H&R Block team the APA’s Prism Award for Overall Best Practices in Management, Process, and Technology.