Sarah Clayton
For two years, EXL has been tracking the ROI impact of outsourcing on their clients' business, measured across 5 parameters including cost base, capital expenditure and risk. Last year, this return was 19% across all clients' revenue base....Full Article »
[add a comment below] Global Research Council and Accreditation Programme to launch Q3 So….we’re going through a game change here at SSON HQ. Not to get all Haight Ashbury and weirdy ‘not for profit’ on you all, but we’ve noticed that times are tough, and companies are cancelling their research subscriptions...Full Article »
In the last three years, BPOs have shown an unprecedented appetite for captive centres in the right geographies and/or industries. Is selling up an option?...Full Article »