SSON interview with Rochelle Hood
Rochelle Hood serves as Global Head of Communities and Process for SSON where she is responsible for enhancing member value and experiences.
Rochelle has managed operations and led projects in multiple disciplines including Shared Services, Call Center Operations and Information Services. She is a certified Project Management Professional (PMP) attaining her credentials from the internationally recognized Project Management Institute and is a Lean Six Sigma Green Belt. Rochelle holds a Bachelor of Science degree in Accounting and a Masters in Business Administration. She has conducted training in diverse fields of study including Organizational Development, Customer Service, Process Optimization, Project Management Fundamentals and Problem Solving.
Rochelle currently serves as the Chief Operating Officer for the Project Management Institute (PMI) Space Coast Chapter Board of Directors. She is a program development contributor for the Shared Services and Outsourcing Network (SSON) certification program and was appointed as an SSON Fellow in 2011. Rochelle founded and leads a non-profit organization to support the development and growth of small and locally owned businesses.