member

SSON interview
with Rochelle Hood

SSON interview with Rochelle Hood

 

Rochelle Hood serves as Global Head of Communities and Process for SSON where she is responsible for enhancing member value and experiences.  

Rochelle has managed operations and led projects in multiple disciplines including Shared Services, Call Center Operations and Information Services.  She is a certified Project Management Professional (PMP) attaining her credentials from the internationally recognized Project Management Institute and is a Lean Six Sigma Green Belt.  Rochelle holds a Bachelor of Science degree in Accounting and a Masters in Business Administration.  She has conducted training in diverse fields of study including Organizational Development, Customer Service, Process Optimization, Project Management Fundamentals and Problem Solving.

Rochelle currently serves as the Chief Operating Officer for the Project Management Institute (PMI) Space Coast Chapter Board of Directors.  She is a program development contributor for the Shared Services and Outsourcing Network (SSON) certification program and was appointed as an SSON Fellow in 2011.  Rochelle founded and leads a non-profit organization to support the development and growth of small and locally owned businesses.  

171 results
of 18
It’s no secret that there has been one topic in the finance community that has been growing louder and louder: Robotic Process Automation, or RPA. However, Trintech takes RPA one step further with Risk Intelligent RPA™ (RI RPA). But what is RI RPA, how does it affect the close process, and how are other companies currently utilizing automation to...Full Article »
When companies take the leap into “Automation World,” they typically arrive first in RPA Land, where they can easily configure the software to automate repeatable and mundane processes. Extending these automation initiatives to reap the benefits of cognitive technologies changes a purely back-office process efficiency play into a true digital-...Full Article »
Tags: RPA|cognitive|ISG
Join this webinar to see how Thomson Reuters navigated past their challenges to bring greater efficiencies to their accounting operations and accelerate their financial close....Full Article »
The office of finance is continuously tasked with improving finance efficiencies and reducing costs, while providing a higher quality, higher value service to the business. However, organizations are struggling to achieve this due to existing manual processes, limited visibility, a lack of control over their financials, and inadequate technology...Full Article »
Simplifying processes for the customers of BC Clinical and Support Service (BCCSS) team was a focal point of their value proposition. Starting with a foundation of consistent, well-documented Standard Operating Procedures (SOP) and complimenting it with sound process governance the BCCSS team set out on a province-wide service mission to reduce...Full Article »
If you’re a leader within shared services, you are increasingly being asked not just to reduce costs but to “give hours back” to the business and improve the speed and quality of service delivery. While the first wave of RPA was predominantly a narrowly deployed cost-cutting tool, technology advancements that pre-package solutions (e.g., AP, O2C,...Full Article »
Tags: Workfusion|RPA
Join intelligent automation (IA) industry experts from EY and SSON as they share key highlights from SSON Analytics' recently released 3rd Quarter Intelligent Automation Universe Analytics Report, which provides IA market updates, including global customer adoption trends and vendor capabilities. This interactive panel discussion will draw...Full Article »
Business drivers are key to aligning internal HR operations and can open the door for digital transformation within the organization...Full Article »
Modern finance leaders understand the importance of process standardisation, automation and visibility in ensuring an efficient and error-free control environment, to guarantee the integrity of their financial statements and compliance....Full Article »
Shared services centers process thousands of transactions with billions of individual activities. But how can process owners ensure that these transactions are efficient, compliant and at the right cost?By taking an innovative look at their existing data, companies can finally answer these questions.In this session, we’ll take you through how...Full Article »
171 results
of 18