member

Vinay
Firake

Vinay Firake

Vinay Firake is the Vice President & Global Head for Wipro's Media & Telecom BPO business. In this role, he is responsible for Wipro's Global Media & Telecom BPO business. He also heads Business Development & Client engagements for Wipro BPO's EMEA & APAC regions.

Prior to this, Vinay was the Global Head of Sales and Client Engagements at Wipro BPO. In this role, he played a key role in expanding Wipro’s footprint across Europe and emerging markets. He was also instrumental in setting up various operational centers in Eastern Europe and Latin America. In his tenure, Wipro’s European BPO business grew multifold from about 10 million USD in 2005 to over 200 million USD. Earlier, he held various roles in Europe, U.S., India and Africa spanning Delivery, Program leadership, Account management and Practice building.

Vinay has been with Wipro since June 1998 and has performed various roles across Europe and US. He has a rich experience across various sectors and brings a cross functional experience ranging from Finance, International Marketing, Sales, Consulting and Operations. He is known for building businesses and practices from the scratch.

Vinay holds a Masters in Business Administration (MBA) in Finance and Bachelor of Engineering (Computer Engg.) degrees and is currently based in Wipro’s office in London.

 

Global Media and Telecoms is facing a drop in Average Revenue Per User for traditional revenue streams. To stay in the game, companies need to find new sources of revenue, and to limit customer "churn." This means knowing far, far more about your customers' likes and habits......Full Article »
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