Lew Bader

Lew Bader is the founder and CEO of Pivotal Associates, a consulting firm focused on improving the revenue stream, expense control and quality of service for small and mid-cap businesses as well as Fortune 500 companies. Pivotal’s client base includes McGraw Hill Educaton, InterSoft Associates, Fadel Partners and Argyle Executive Forum. Prior to founding Pivotal, Lew held various positions at Pearson, the world’s largest learning company including SVP of North American Customer Service, SVP of Global Order-to-Cash and VP of North American Shared Services covering the areas of Accounts Payable, Accounts Receivable, Royalties and Payroll.

Lew has also served as VP of Accounting Services at Simon & Schuster, Assistant Controller at Macmillan Publishing Company, Director of Financial Reporting at CBS Educational and Professional Publishing and Manager of Royalty Accounting at Random House Inc.

Lew earned his BA and MS degrees from Queens College of the City University of New York and his MBA from St. John’s University.  He is certified in Change Management, is a Six Sigma Black Belt and is CPA Qualified.


About this series: The Order to Cash (O2C) cycle is the lifeblood of every company, touching all facets of a business, including the most important – its customers.  By definition, O2C incorporates the taking of orders via different channels (catalog, email, phone, internet, salesperson, fax or Electronic Data Interchange –EDI), ensuring timely delivery of goods and services, proper invoicing and collections, issue resolution and reporting and analytics. The very nature of O2C departments in companies require them to interact with product development, marketing, sales and finance personnel across the organization to ensure a seamless customer experience and optimal revenues for the enterprise,

In a series of articles Lew Bader, former SVP of Global Order-to-Cash for Pearson and founder and CEO of Pivotal Associates, will examine each of the steps in the cycle and offer strategies for running an efficient O2C process.  This series will provide insight into Credit Analysis, Order Processing, Logistics / Delivery, Returns / Credit Processing, Cash Collections and Reporting / Analytics. Readers will find the processes examined and the accompanying strategies applicable to all organizations – from entrepreneurial startups to Fortune 500 global corporations.

Your attitude is the most fundamental of all your service tools...Full Article »
Order Processing is full of potential pitfalls. Here O2C expert Lew Bader takes us through what can go wrong...Full Article »
Creating a behavioral risk profile for customers...Full Article »
The most useful takeaways from our "People & Change" debate at SSO Week in Orlando last month...Full Article »