Lee Coulter

Lee Coulter is SVP at Ascension and CEO of Ascension Service Center, where his teams deliver finance, HR, and supply chain services to the nation¹s third largest health system as part of an organizational transformation.

He also holds the position of Chief Intelligent Automation Officer for SSON and chairs the IEEE Working Group on Standards in Intelligent Process Automation. 

Lee is an expert in Shared Services, Information Technology, and Business Process Outsourcing (BPO). He has a unique combination of business leadership, process transformation, and change management skills developed over more than 25 years leading profit centers, operations and holding staff positions in some of the world¹s largest companies such as General Electric, AON, Ascension Health, and Kraft Foods.

Previously, he was Senior Vice President of Global Shared Services at Kraft Foods and a leader of Kraft's corporate wide "Organize for Growth" transformation initiative, implementing shared service globally in nine functions. In this role, he led global IT, HR services, finance services, travel, print and facilities in more than 70 countries and completing major outsourcing transformation "mega-deals" in IT, HR, and facilities management. He created and led both the Shared Services Center of Excellence and the Outsourcing Center of Excellence. While with Kraft, he received Chairman Roger Deromedi¹s CEO Award for his efforts.

Prior to joining Kraft, Lee served as Vice President of Infrastructure Services at AON Corporation. There, implemented ITIL and shared services, reduced costs by more than 35%, and integrated legacy infrastructure from a long acquisition strategy, and finally outsourced IT to CSC.

Lee spent 15 years with GE in a multitude of roles culminating as a VP in GE¹s outsourcing business. He also spearheaded the Company¹s global Y2K initiative and served as a technical and operating executive in its Healthcare Services business, including as an expatriate in China. He received the President¹s Award from GE CEO Jeff Immelt.

Lee holds a BS in Electronics Engineering from DeVry University and has completed all course work for a BS in Electrical Engineering and a Masters Degree in Biomedical Engineering at California State University at Long Beach.

In his capacity as Chief IA Officer, Lee is a co-author on SSON's Global IA Market Report H1 2017. 

21 results
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Why establishing rules is really, really important. And how to have intelligent conversations around intelligent automation....Full Article »
Lee Coulter from Ascension shared 3 key learning and wisdom on the level of environmental control necessary to prevent your digital labor from getting sick....Full Article »
Lee Coulter from Ascension shared how his leadership team has evolved with the advancement of Intelligent Automation in his organization....Full Article »
Hear from Lee Coulter from Ascension as he offers thought leadership and a strategic vision on the impact, benefits and opportunities from Intelligent Automation....Full Article »
Lee Coulter from Ascension shared how he and the IEEE group are working to define and establish standards to drive consistency and further ease adoption, integration and use of this technology....Full Article »
Lee Coulter from Ascension shared how Intelligent Automation tools increase the significance of data availability....Full Article »
Lee Coulter from Ascension shared how Intelligent Automation helps you better understand your customer....Full Article »
Lee Coulter from Ascension shared how Intelligent Automation will change the way GBS / SSOs add value to the enterprises and customers they serve....Full Article »
The peaks and troughs of change management have more to do with simple math than we think. Check out the Change Curve ... and take heart. You'll get through this!...Full Article »
Setting up standardized operating procedures to help smooth the journey......Full Article »
21 results
of 3