Jamie Davies

Jamie Davies has over 22 years’ experience in Finance & Consulting, working for global organisations such as British Airways, PwC, Pirelli, and NCR. He spent the last 8 years helping transform the Finance and Global SSC capability within BT, and is now responsible for the design, transition and operational delivery of Computacenters new Finance SSC start up in Budapest.

Computacenter is Europe's leading independent provider of IT infrastructure services, delivering on-site services in nearly 60 countries and supplying IT hardware and software to customers in more than 100 countries. The company runs operations across the UK, Germany, France, the Benelux region, and Switzerland; and runs Group Service Desks in the UK, Germany, Spain, South Africa and Malaysia. Via this shared service facility, more than 1,100 native-speaking employees provide end user support in 18 languages. The SSO handles in excess of four million contacts per year..    

Previously, Jamie acted as Organisational Development and Change lead for BT's Finance SSC and helped build the centre in Budapest.  He worked on multiple projects, including complex European transitions, 3rd party outsourcing to India, and acted as interim SSC lead for Latin America. He took forward the SSC's organisational and people capability, working on strategy, engagement, and leadership team coaching – and was the SSC lead for the implementation of continuous improvement programmes in 2014. He also supported change management in relation to the development of the business partnering capability of a large reporting and analysis team based in India.

How to make sure you cover external- and internal-facing requirements for a new launch, by answering the "what" as well as the "how"...Full Article »
A change of jobs instigates some soul-searching around how you measure your "true" culture...Full Article »
Launching the first wave of Continuous Improvement at BT’s Budapest center has been a sobering experience for Jamie Davies. He writes about the challenges of genuinely trying to communicate with the local teams, and getting people to open up. Not as easy as he thought…...Full Article »
New diarist Jamie Davies asks himself whether he's getting old – or whether organisational communication was just easier in the good old days. A New Year’s exchange with his team in Budapest gets him thinking about how challenging modern SSC organisational life can be......Full Article »