Rochelle Hood

Rochelle Hood serves as Global Head of Customer Analytics and Research for SSON where she is responsible for enhancing member value and experiences. 

Rochelle has managed operations and led projects in multiple disciplines including shared services, call center operations and information services. She is a certified Project Management Professional (PMP) attaining her credentials from the Project Management Institute and is a Lean Six Sigma Green Belt. Rochelle holds a BSc in Accounting and a Masters in Business Administration. Rochelle’s professional experience includes project management, process excellence and service delivery roles at IBM, QVC and companies in the defense contracting industry.

Phone: +1 321 574 8823


How will automation enable your organisation's financial close?  Please participate in our survey to share your experience on the direction and impact of robots, automation and transformation in the Record to Report (R2R) process....Full Article »
Why concentrating on emerging services and focusing on aggressive expansion is the right choice for the National Grid...Full Article »
How you find talent, the skills you are looking for, and the methods for onboarding are changing dramatically.SSON and Shared Intelligence have researched the modern-day workplace to find out how Millennials are impacting the multigenerational workforce.Unsurprisingly, Millennials score highly in their ability to problem-solve publicly through...Full Article »
The millennial generation is beginning to assume leadership roles. It's time to assess what this means for shared services as an industry...Full Article »
How do you play the Grocery Game in Shared Services and determine the right price for your services without exceeding budget?...Full Article »
Today, we appreciate and celebrate our readers who serve in, support, specialize in, manage or lead accounting teams and roles. Please enjoy this special edition of 12 Days of an Accounting Christmas in your honour....Full Article »
One of the challenges of managing Master Data is locating all of the sources, in order to present a "single version of the truth." Governance, i.e. ownership and accountability, is vital. Here's how to get to Hakuna Matata (we have a free template to help)...Full Article »
Many companies only approach data cleansing during major ERP system integrations or upgrades, but "dirty data" will cost you. Here's why you should consider making a start today – and 5 easy steps to get going....Full Article »