member

John
Kirk

John Kirk

A recognized international executive with over 30 years experience in Outsourcing, Shared Services, Process Improvement, CEO Coaching, and Corporate Strategy, John Kirk is a leading authority in Global Business Management. He honed his results-oriented approach in leadership roles as a Covansys Vice President, a KPMG Partner, an IBM Corporation Principal, and a Dun & Bradstreet Software Senior Manager, and has an established reputation in the field of Global Management Advisory.

John's international background makes him uniquely qualified in his field. In his early years he lived and was educated in Europe and this experience continues to shape a deep appreciation for international cultures and the nuances of international business. His career began in HR for several manufacturing plants, where he educated himself through deep immersion on the factory floor, talking with line supervisors and developing a real-world approach to managing by walking around. Through subsequent positions he acquired extensive experience in developing global operations, outsourcing/offshoring and launching global products.

In his current role as CEO and Managing Partner of J Phillip Partners he consults and provides CEO coaching for primarily Fortune 100 to Fortune 500 companies.

John is a columnist for SSON, focusing on SME's adoption of sourcing models including shared services & outsourcing.

Email: jpkirk@jppllc.com

 

Website: www.jppllc.com,

Twitter: jp_kirk@jpkirk_jpp

LinkedIn: www.linkedin.com/in/johnkirkjpp/

 

Focus ares:

  1. Is Shared Service or Outsourcing right for Small to Medium Enterprise - Helping SME’s to evaluate the Shared Services and/or Outsourcing options.
  2. Business Case for Shared Services or Outsourcing – The “how to” do a business case for Shared Services / Outsourcing.
  3. Setting Up a Shared Services Center or Outsource your processes – The step by step in launching a SS Center or Outsourcing operation.
  4. Service Level Agreements – Components, structure, measuring, restructure.
  5. Continuous Improvement of your Center or Outsourcer – Implementing and managing a continuous improvement program.
  6. Shared Services and Outsourcing Lessons Learned – A Listing of lessons learned by those who have implementing Shared Services and Outsourcing operations.
  7. State of Shared Services and Outsourcing in Small to Medium Enterprises – A survey and results.
  8. Trends in Shared Services and Outsourcing – What are the 2013 – 2014 trends in Shared Services and Outsourcing.
14 results
of 2
Big data can only take you so far. More important is to focus on the customer experience......Full Article »
Tackling the challenge of Big Data is like taking on other challenges. In other words: do you build it yourself or do you outsource it? Here's how to make that decision...Full Article »
Are you missing the boat? Don't be put off by the acronym: The power of "SMAC" lies in integrating its components....Full Article »
Planning is a prerequisite for successful SSO implementation, and applies to mature centers, too. John Kirk tells you what the "planning & design" phase should cover, and shares tips from the trenches...Full Article »
If Shared Services is viewed as processing transactions at a lower cost and nothing more, you won't get a seat at the table. The price of admission for that seat is to contribute directly to the success of the company. Here's how...Full Article »
Governance helps you sell your service to your customers by getting structured feedback on your performance. At the same time, you can tap your customers for ideas on how to service them best and they can impact the service they receive: everybody wins....Full Article »
Our popular "4 Steps to Success After Start-Up" series continues with "4 Steps of Continuous Improvement." Identifying and evaluating the opportunities are crucial – and not that hard if you follow our columnist's roadmap...Full Article »
Moving from "planning" to "ongoing operations" means you need to shift your focus. Start by delivering on your Service Level Agreement...Full Article »
Making the wrong outsourcing decision will haunt your career. But getting it right is not that hard. 4 fool-proof steps to making sure you have addressed all the pitfalls...Full Article »
A recognized international executive with over 30 years experience in Outsourcing, Shared Services, Process Improvement, CEO Coaching, and Corporate Strategy, John Kirk is a leading authority in Global Business Management. He honed his results-oriented approach in leadership roles as a Covansys Vice President, a KPMG Partner, an IBM Corporation...Full Article »
14 results
of 2