Ilan Oshri

Ilan Oshri is the author of "Offshoring Strategies: Evolving Captive Centers Models"(MIT Press, 2011), and the co-author of "The handbook of Global Outsourcing and Offshoring" (Palgrave, 2009), “Knowledge Processes in Globally Distributed Contexts”(Palgrave, 2008), "Standards-Battles in Open Source' (Palgrave, 2008) and the co-editor of "Global Sourcing of IT and Business Processes" (Springer, 2010) and “Outsourcing Global Services: Knowledge, Innovation and Social Capital”(Palgrave, 2009). His work was published in numerous journals and magazines including Wall Street Journal, Business History, MISQ Executive, Communications of the ACM, IEEE Transactions on Engineering Management, European Journal of Information Systems, Journal of Information Technology, Management Learning, Journal of Strategic Information Systems (2007 Best Paper Award) and others. His work on outsourcing was featured on BBC Radio 4, BusinessWeek, Financial Times and many other journals and magazines. He is the European Regional Editor of Journal of Information Technology. His main research interest lies in the area of learning, knowledge processes and innovation in global teams. Ilan is a regular speaker in international conferences and a keynote speaker in corporate events and seminars. He is also the co-founder of the Global Sourcing Workshop ( Ilan teaches strategic management core modules at executive levels. For more please visit his website:


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What drives location choices today? Not cheap labor, explains Professor Oshri. Rather, companies are seeking skillsets that drive "value", and they are increasingly shifting their focus to nearshore. That means locations need to learn how to emphasize what differentiates them....Full Article »
Shell’s multiple sourcing deal of 2008 is a perfect example of the kind of multisourcing contract that experts believe will become more common as customers seek more flexibility. The challenge is to govern the many interdependencies between suppliers. The solution? A "service integrator"......Full Article »
Which country has invested in 21 outsourcing hubs? That would be China. With the 22nd hub about to be launched, find out what's fueling this "outsourcing powerhouse"...Full Article »
A new survey points to the fact that while SSCs don't lead in cost savings (3rd party BPOs rate higher) they DO win in Centers of Excellence, where their impact on operations and strategy counts...Full Article »
China's domestic outsourcing market is poised for growth, fuelled by the large numbers of captive centres sprouting across the region. Why is this important? Find out...Full Article »
While a recent post touted the UK (well, London) as one of the most expensive global locations, Professor Ilan Oshri argues that it offers tremendous opportunities as a nearshore market – mainly because of its strong demand...Full Article »
Although the outsourcing community has taken an interest in China, the general agreement so far has been that Chinese vendors are lagging behind Indian vendors. This is still true, but the gap is closing, and rather fast....Full Article »
It's known by many names: reverse-BPO, re-shoring, or backsourcing, but no matter what you call it, there are risks associated with an about turn in your sourcing strategy. The most important question to ask yourself: can your retained organisation cope with what's coming?...Full Article »
Last December I reported about Lifewood, a fascinating BPO I visited in China. Lifewood, now part of Vanceinfo – the largest IT and BPO vendor in China – is a data entry BPO that specialized in transcribing handwritten documents in more than 25 languages. The surprising element in how Lifewood provides services to its growing clientele base is...Full Article »
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of 2