Sharon Melamed

Sharon Melamed is Managing Director of Matchboard, a free online matching service for sales, service and back office operations. Sharon is a BPO industry veteran, having spent 20+ years in the US, Japan and Australia, helping hundreds of clients set up contact centre and back office operations in global markets. Sharon speaks 5 languages and is an accredited translator in Japanese and German. In 2013, she was awarded Power Profile status by LinkedIn for having one of the 50 most visited profiles in Australia. In 2014, she set up FindaConsultant, an online consultant sourcing service.

As companies gain confidence in the shared services model, outsourcing becomes a natural extension. So the question is increasingly not "should we?" but "how should we?" Here's what you need to know...Full Article »