Himanshu Bhatnagar

Himanshu Bhatnagar is a services delivery expert based in India, with 15 years experience in both inhouse SSOs/GBS as well as third party advisory and outsource provider.

The Hub and Spoke model enables centralized control over aspects such as skill development, resource utilization, operational efficiency and enforcement of uniform standards across delivery centers, while allowing effective use of regional capabilities (eg., language skills) to develop world class services....Full Article »