John is the founder of NelsonHall and has been CEO since its inception in 1998. He has developed the company to its present position as the leading BPO analyst firm globally and remains actively involved in the delivery of client assignments. He has personally covered the BPO market since 1992, leading well in excess of a hundred assessments.
Widely regarded as a 'BPO guru', John continues to contribute to, and oversee, NelsonHall's BPO research, and is a sought after speaker. He also presents NelsonHall's quarterly 'BPO Index' webcast, monitoring developments in the BPO marketplace worldwide
John holds a MA from Cambridge University and an MBA from Manchester Business School.
Phone: +44 (0)1344 393036