Matthew Bowman

Matthew Bowman, MBA is a global business executive, blogger and speaker.  A native of Silicon Valley, he's been spotlighted in BusinessWeek Magazine and was given the SAMY Award recognizing him among the top 20 best sales and marketing executives in the state. He's spoken at events like DreamForce, Customer Experience Summit, and Customer Feedback Week on the topics of customer engagement, the expanding role of customer experience in business, revenue acceleration, and marketing ROI. He currently serves as global vice president for Teleperformance and heads an international team responsible for $1.2 billion annually.


Three reasons why you may not have the skill set needed to keep up with your customers' changing "service" demands...Full Article »